{"id":341,"date":"2007-05-30T11:58:05","date_gmt":"2007-05-30T18:58:05","guid":{"rendered":"http:\/\/www.red-sweater.com\/blog\/341\/marketing-a-negative"},"modified":"2007-05-30T12:15:28","modified_gmt":"2007-05-30T19:15:28","slug":"marketing-a-negative","status":"publish","type":"post","link":"https:\/\/redsweater.com\/blog\/341\/marketing-a-negative","title":{"rendered":"Marketing A Negative"},"content":{"rendered":"<p>One of the things I really enjoy about the UK is the widespread availability of &#8220;instant takeaway food.&#8221; It&#8217;s very easy to find something in a plastic wrapper that is of relatively good quality. By no means should the quality of plastic-wrapped foods be the final measure of a culture, but it sure is nice have affordable, tasty picnic lunch within about 5 minutes reach.<\/p>\n<p>\nPeople in the US who haven&#8217;t visited the UK probably don&#8217;t understand. Sure we have &#8220;fast food.&#8221; We even have a culture dominated by fast food. But the food we get from a restaurant like McDonalds actually takes longer and is less tasty than the food people in the UK can pick up off the shelf at a store like <a href=\"http:\/\/www.pret.com\/about\/\">Pret a Manger<\/a>. Not only do they have a wide selection of cold sandwiches (made fresh that day, it seems), but they&#8217;ve even got hot wraps under heat lamps that, miraculously, are tasty and melty when you open them up 15 minutes after buying them.\n<\/p>\n<p>\nI&#8217;m going out on a limb here, but I suspect that the popularity of Pret in the UK has probably had a huge influence on the entire &#8220;ready-made food&#8221; market there. While most chain restaurants in the US strive to be the next McDonalds, most chain markets, delis, newsagents, drug stores, supermarket, <em>everybody<\/em> in the UK strives to be the next Pret &#8211; or at least keep you from going to Pret. Thats how it seemed to me, anyway.\n<\/p>\n<p>\nI like Pret, and I appreciate what I assume they&#8217;ve done for the UK food landscape. I like them so much that I decided to spend some of my free time just browsing their corporate home page. While taking in various facts about the company I was amused to see this clever example of &#8220;marketing a negative&#8221;:\n<\/p>\n<p>\n<img decoding=\"async\" src=\"http:\/\/www.red-sweater.com\/blog\/images\/PretFranchising-20070530-143153.png\"\/>\n<\/p>\n<p>\nThey&#8217;ve used the predictability of a &#8220;franchising&#8221; link on fast-food websites as a means of drawing attention to the fact that they don&#8217;t. The &#8220;Franchising&#8221; link rates top level placement at most fast-food corporate sites because they&#8217;re hoping business people will notice the link and decide to open a new location:\n<\/p>\n<p>\n<img decoding=\"async\" src=\"http:\/\/www.red-sweater.com\/blog\/images\/McDonaldsFranchising-20070530-143531.png\"\/>\n<\/p>\n<p>\nSo what use is the &#8220;Franchising&#8221; link on the Pret page? It&#8217;s not there for the hapless business person who&#8217;s curious about opening a franchise. It&#8217;s there to demonstrate for all who view it that Pret is <em>too cool for franchising<\/em>. You&#8217;d like to replicate us, but it <em>just can&#8217;t be done<\/em>. We&#8217;re above the fray when it comes to all of your typical fast-food expectations, <em>especially<\/em> when it comes to franchising:\n<\/p>\n<blockquote><p>&#8220;Franchising &#8211; sorry we don&rsquo;t. Please don&rsquo;t call us and ask for a franchise because we don&rsquo;t; we really don&rsquo;t. We don&rsquo;t franchise. The fact is, we don&rsquo;t like to franchise, so we don&rsquo;t.&#8221;<\/p><\/blockquote>\n<p>\nGiving top-billing to these sassy statements next to feel-good headings like &#8220;natural food,&#8221; &#8220;good jobs,&#8221; and &#8220;sustainability&#8221; gives viewers the impression that Pret is a real exception. Finally, a fast-food chain that&#8217;s bucking the trend in all the important ways. They&#8217;re so warm and fuzzy, surely it&#8217;s all right for me to eat here, even several times a week! It&#8217;s good for the environment, I think. And will solve world hunger and eventually end all war. Pret for all!\n<\/p>\n<p>\nIn fact, Pret&#8217;s and McDonald&#8217;s corporate pages couldn&#8217;t be more different. Pret is the anti-Ronald and McDonalds is the anti-Pret. Which is why it&#8217;s so amusing that <a href=\"http:\/\/www.pret.com\/customer_services\/faq.htm\">McDonalds owns 1\/3 of Pret<\/a>! (Thanks to <a href=\"http:\/\/www.karppinen.fi\/\">Marko Karppinen<\/a> for pointing this out to me). Clearly Pret recognizes the friction this may cause in their customers&#8217; thinking. Doesn&#8217;t being part-owned by the anti-Pret cast doubt on their rosy public image? Pret responds accordingly:\n<\/p>\n<blockquote><p>&#8220;McDonald&#8217;s do not have any direct influence over what we sell or how we sell it; nor would they want to. They have invested in Pret because they like what we do.&#8221;<\/p><\/blockquote>\n<p>\nWhy <em>would<\/em> a multi-national corporation want to have influence over a business they own a <em>full third of<\/em>?\n<\/p>\n<p>\nPret really knows how to market a negative.\n<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the things I really enjoy about the UK is the widespread availability of &#8220;instant takeaway food.&#8221; It&#8217;s very easy to find something in a plastic wrapper that is of relatively good quality. By no means should the quality of plastic-wrapped foods be the final measure of a culture, but it sure is nice [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-341","post","type-post","status-publish","format-standard","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/posts\/341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/comments?post=341"}],"version-history":[{"count":0,"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/posts\/341\/revisions"}],"wp:attachment":[{"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/media?parent=341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/categories?post=341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redsweater.com\/blog\/wp-json\/wp\/v2\/tags?post=341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}