What’s the secret to making money on the web? If you ask some arbitrary business-type, chances are they’ll start frothing at the mouth, do a little bobble-head dance while their eyes roll back into their head and they squeal: “Traffic, traffic, traffic!” It’s easy to get caught up in this mentality. Of course! If people […]

Sumana Harihareswara on the Fog Creek Weblog explains how FogBugz plays a central role in customer management at the company. Especially impressive to me is the part about how incoming voice messages get automatically converted to tickets with a voice attachment. Thought 1: I wish I had a dedicated server so I could run FogBugz […]

Paul Kim of Noodlesoft started blogging last month after I bugged him for months to do so. I do this kind of nagging with several people I know. I am hoping to improve the Mac blogging landscape by encouraging more development-oriented writing. With Paul, it looks like I’ve succeeded. His latest article is a wonderful […]

I meant it when I downplayed the value of ideas in my critique of the My Dream App contest: “Ideas are practically free. They run like flood-water through every conceivable channel of the internet.” In the month since I wrote that article, those words have been the most controversial. It seems most people still think […]