Cachet

August 23rd, 2012

It’s common to observe in retrospect that a popular band, television show, clothing style, or even a country has outlived its popularity. We internet hipsters refer to this as jumping the shark, in homage to the popular American television series “Happy Days.”

It’s less common to know when some focus of celebrity is at a precise peak of popularity, poised for a sad, gradual decline into the the oblivion of historical footnotes. I didn’t predict Friendster’s demise until it was obvious, in spite of increasingly poor page-load performance that made it impossible for me, as a fan of the site, to visit it as often as I might have liked. When MySpace was at its peak, it seemed as inevitable as Facebook or Twitter is today. Of course you have a MySpace page, otherwise you don’t exist! When I first got involved in blogging, it was on LiveJournal. Where else would you host a blog?

Relevance on the social internet is fleeting. Facebook, Twitter, Tumblr, WordPress, and Google all know this. They’re among the vanguard for the moment, enjoying the same notoriety that MySpace, LiveJournal and Friendster once cherished.

I’m not enough of a business genius to claim, even in retrospect, to know why each of these former social-internet giants fell. But I am enough of a smart-ass to propose that in every case it was a case of a company losing its way. A company loses its way by diverging from the path its customers expect it to follow. For companies like Friendster and MySpace, that happened arguably by standing still while the needs of customers shifted. In other cases, the customer’s sights are in one direction while the company envisions something completely different.

I have often wondered why some people like Facebook while other people like Twitter, and yet other people seem to favor them equally. I should come out and admit now that I “like” both services, but when it comes down to it, I devote the vast majority of my attention to Twitter. I’m not sure I completely “get” Facebook.

That’s a lie.

I get Facebook, but from where I sit, the selling point for Facebook is to be in touch with all the mundane, everyday things that your friends and family have to share. I love my friends and family, and I do love to keep in touch with their mundane activities. But that’s just it, isn’t it? Facebook is for the mundane. Love it or hate it, and sometimes there is an awful lot to love, Facebook is not in the business of providing a venue for punchy, thought-provoking, elevated banter.

That’s where Twitter comes in. The reason I spend the vast majority of my time reading and interacting with friends, acquaintances, and strangers on Twitter, is because the expectation of quality is high. Twitter, like blogging before it, has been broadly ridiculed as being about “what I ate for breakfast.” But in practice, that’s just not the case. The 140-character limit, and certain cultural expectations among the users I interact with, means that cutting humor, philosophical insight, and up-to-the-minute gossip and news, are to be expected. In short? Twitter has cachet.

Among the reasons for Twitter’s cachet is its distance from the tactics of other social networks. While Facebook relishes in trashing up your timeline with mindless games, polls, and other nonsense that distract from the core content of your followers, Twitter has remained relatively pure. I usually connect to Twitter with a desktop or mobile client, but even when I visit the web site, I’m mostly looking at a long list of things people said. And nothing else.

Twitter’s cachet has earned a lot of goodwill, but also a lot of skepticism about how it intends to sustain itself going forward. From day one, it seems, people have criticized the company for its lack of an obvious business model. Now it seems poised to answer that criticism with a vengeance. It has already locked out former partners such as Facebook and Tumblr, and is cracking down unilaterally on 3rd party apps that aim to offer first-class, full-service interfaces to the service.

As Dan Frommer explained in his Understanding Twitter post, Twitter is in a position where, to keep doing what it’s doing, it needs to hunker down and make money. Fast. Recently its actions have revealed that the way it intends to do that is by 1. Owning the core Twitter user experience and 2. Monetizing the ownership of that experience through ads or other means.

The problem with cachet is it’s easy to maintain when you’re giving, but much harder to maintain while you’re begging. Twitter’s new emphasis on earning money will quiet the criticisms of those who mocked them for lacking a business plan. But for customers who were attracted to the service because of its simplicity, for its elevated tone, or for the apparent disregard for the vulgarities of earning money, forfeiting that precious cachet may be the worst business plan of all.

Simple Passphrase Conundrum

August 4th, 2012

My sympathies go out to Mat Honan who, as he puts it, “was hacked. Hard.” After exploiting his iCloud account, the attackers took over his Gmail account, and proceeded to remote-wipe the contents of his iPhone, iPad and Mac. He states in his recollection of the tragedy that the compromised Apple ID had a 7-character passphrase, and had remained the same for many years. The relative weakness of the passphrase, combined with the long period of time, presumably gave hackers the opportunity to guess the passphrase by brute-force. I hope we will learn more about the specific details of the attack, because it will help inform how the rest of us can better protect ourselves.

Assuming the weak passphrase was indeed the root of the exploit, the obvious way Mat could have protected himself is by choosing a more sophisticated one. But as Michael Rose of TUAW points out, the increased security brings with it significant costs in day-to-day frustration: the Apple ID passphrase is demanded for many user actions involving Apple’s store and syncing services. The particular difficulty of typing complicated phrases on the iPhone has led some folks to intentionally choose simpler passphrases.

Apple and other tech powerhouses such as Google, Facebook, and Twitter, hold increasingly large amounts of power over not only the information we store on their servers, but on other services, to the extent we’ve granted them the privilege of authenticating our identities. An issue in Mat’s case was that once the hacker had his iCloud email, he or she was able to compromise Gmail by following the “forgotten passphrase” for Gmail. Services such as Twitter that don’t host email face similar vulnerabilities: many services, including but not limited to games, offer to use Twitter authentication to log in. In this situation a compromised Twitter account means all the services you’ve entrusted to Twitter are compromised as well.

One way to protect yourself is by declining to delegate authentication to third parties. When enrolling in a new service that offers Twitter or Facebook authentication, I usually go through the nuisance of creating a new account instead. That way I can choose a unique passphrase, and store that in my keychain. I prefer this to allowing numerous items to be implicitly added to my Twitter or Facebook “keychain.” Don’t put all your eggs in one basket, as they say. (Well, that’s what I’m doing with my keychain, but I am empowered to personally protect it and to back it up as I see fit.)

On my iPhone, I chose an exceedingly difficult passphrase after reading about how relatively easy it is for hackers to brute-force the code in hardware when they possess the device. I also chose a very short, 1 minute lockout period, and opted to let it wipe my data clean after 10 failures. These steps minimize the chances that a thief will be able to access my data. But this is a royal pain in the ass in practice, as I’m constantly required to fumble with my phone, keying in this monstrous phrase.

Apple, and other companies who hold the “keys to the castles,” can help by developing technologies that empower us to apply increasingly strong protections while at also minimizing the day-to-day hassles of a complicated passphrase. For example, I would be happy to use a simple 4-digit passcode that unlocked my phone, if a longer passphrase was demanded after an hour of inactivity. This would allow me to use my phone in confidence that it would be fairly hard to unlock quickly without the passcode, and that a thief would only have an hour to make that happen before the phone entered “strong lockdown” mode.

Apple seems interested in evolving their authentication strategies: they recently acquired AuthenTec, a fingerprint-sensor manufacturer. Will future iPhones allow us to unlock our phones with a simple finger-touch? It would be a nice step forward in usability, but I’m not familiar enough with the technology to know if it’s a step forward in security. Other companies are looking forward, as well. Tim Bray at Google recently announced he’d be pouring his energies into identity technologies. A commonly cited approach is two-factor authentication, which is perhaps a way Apple could apply the fingerprinting technology, combining it with a relatively simple-to-type pin code.

Culturally and technologically, we have certainly come a long way from plain-text passphrases stored in a file, but it’s clear there is a lot more to be done. In the mean time, I’ll just be here fumbling with my phone every other minute, cursing Apple as I bask in a moderate sense of security for having jumped through all these hoops.

MarsEdit 3.5.5: Retina Graphics Support

August 3rd, 2012

MarsEdit 3.5.5 is now available on the Mac App Store and directly from the Red Sweater Store. This is a free update for licensed MarsEdit customers.

This release is primarily of interest to customers with Retina MacBook Pro computers: all of the toolbar icons and other incidental art has been updated to appear crisp and beautiful on HiDPI displays.

MarsEdit 3.5.5

  • Updated graphics to support Retina MacBook Pro
  • Fix a bug that prevented the port number from being included in Host: HTTP header
  • Fix a bug that caused drag-and-drop to margins of editor to reload the content of editor with bogus data
  • Fix a bug that could crash the app when customizing toolbar items
  • Fix a bug that crashed when editing tags with VoiceOver enabled
  • Fix view-tabbing cycle in the blog settings panel

If you notice anything out of place, especially relating to the new Retina graphics, please let me know.

Subscribe To Feed 1.0b4

August 2nd, 2012

OK, I know I said I wasn’t particularly going to be supporting the Subscribe to Feed Safari extension I released last week, but it so happens I got a lot of great feedback and even some anonymous code contributions to help beef up the behavior of the plugin.

If you already have 1.0b3 or later installed, you can just check for updates in Safari’s extension preferences. Otherwise, download directly by clicking the name below:

Subscribe to Feed 1.0b4

  • New toolbar icon with Retina display support
  • Support for multiple feeds on a page, selectable from a popup menu
  • Convert from http:// to feed:// for faster, streamlined subscription process
  • Expand the list of MIME types recognized as valid feeds to cover edge cases

Hope you enjoy these fixes and enhancements. Let me know if there are other glaringly missing features or bugs.