It’s not often that software grabs my eyes and heart the way Stunt Software’s updated time tracking and invoicing software, On The Job 3.0, does. Wow, this is the kind of application other developers should look to when they’re wondering whether they’re really giving enough attention to detail in their own applications. The interface is […]

Seth Godin writes today about an alleged dichotomy between products that customers “love” and products that customers find “unannoying.” I think smart marketers at Apple work to make products that people love. Smart marketers at American Airlines ought to work at making an airline that isn’t annoying. I find this false distinction hard to stomach. […]