I complained on Twitter about PayPal’s unfortunate transaction search utility, which doesn’t recognize the transaction ID itself as a search term. Georg C. Brückmann chimed in with a semi-solution, which is a URL template you can use to jump directly to a PayPal transaction by ID. Take the root PayPal URL for your country, and […]

Brent Simmons reveals one of the biggest secrets for making friends and influencing people. Yes, it’s the oldest trick in the book: be nice. Be gracious. Be thoughtful of other peoples’ interests. Don’t be a whiner. Be generous. Be inclusive. Pay it forward… you get the picture. Have you ever noticed this phenomenon of the […]

One of my customers reported a really subtle bug having to do with a keyboard shortcut for a command. I’m going to change some facts to protect the innocent, but imagine I got a report: “Every time I press cmd-N to create a new document and start typing, instead of accepting the text, it just […]

When I joined Apple in May, 1996, the company was filled with geniuses who were trying to invent the future. Despite that brilliance, Apple was failing. I came on board because I was young, had just started using a Macintosh, and I knew something great was happening. I was eager to find out what it […]