One of my customers reported a really subtle bug having to do with a keyboard shortcut for a command. I’m going to change some facts to protect the innocent, but imagine I got a report: “Every time I press cmd-N to create a new document and start typing, instead of accepting the text, it just […]

When I joined Apple in May, 1996, the company was filled with geniuses who were trying to invent the future. Despite that brilliance, Apple was failing. I came on board because I was young, had just started using a Macintosh, and I knew something great was happening. I was eager to find out what it […]

I love to be surprised by what customers manage to do with my products, so I was thrilled when Martin Kühl wrote to tell me about his GitHub project that provides a FastScripts plugin for Google Quick Search Box. If you’re not familiar with Google Quick Search Box, it’s basically a Quicksilver-style launcher, which can […]

I hate the iPad! I love the iPad! I object to Apple’s sometimes farcical behavior when it comes to App Store policies, rejections, exceptions, etc. But my feelings are extremely mixed. I love the hell out of my iPhone, and I pre-ordered an iPad at 8:30 AM on Friday. I believe Apple has a morsel of magical […]